Unfortunately we’re unable to make any changes or cancellations to your order once you’ve hit the ‘pay now’ button at checkout as your order is already in queue for being processed and shipped.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER IS NOT RECEIVED OR GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 5 DAYS OF THE DELIVERY DATE.

We have many systems in place that will prevent incorrect items to be sent but in the unlikely event you have received the wrong item, please contact us immediately at Support@balnced.co with the following information to ensure that we can get this resolved for you quickly & efficiently:  

- The name of the incorrect item you received (this can be found on the bottom right corner on the back of the packaging the item came in)

- The name / size / color of the correct item you wanted

- A clear photograph of the incorrect item you have received. Please make sure logo is seen in the picture

Once we've received the info mentioned above, our Customer Support team will get this sorted for you ASAP! 

*You may be asked to return the incorrect item back to us through our return portal. To access the return portal, please click here *.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

DO I NEED TO PAY CUSTOM FEES AT BALANCED?

Yes, you may face customs charges issued by your local customs authority. Please see below for further information.

WHAT IS CUSTOMS DUTY?

When goods are imported into a different country or customs territory, there can be a charge applied called 'Customs Duty' that is charged by the local customs authority where the goods are being imported into.

If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

WHAT IF I DON'T PAY THE CUSTOMS DUTY?

If you decide to refuse the customs fee, we must confirm with the courier that your parcel will be returned back to Balanced before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.

WHAT IS A SALES TAX?

Sales Tax, also known as VAT or GST, is a tax charged on the supply of goods or services. We currently do not collect Sales Tax from you on behalf of the local tax authorities so you will need to pay this upon order arrival if required by your local authorities.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Depending on what shipping method you choose, orders processed will take 2-5 business days from the day they are shipped to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email. Once the order has left our facilities and is with the carrier, we are unable to offer assistance, you will need to contact the carrier there going forward. Balanced is not responsible for any delays caused by the carriers and/or lost packages due to address errors.

You can check our return policy by clicking here.

Yes, we always aim in making sure our customers love our quality products, but if you do need to return an order, we’re happy to help. Just email us directly at Support@balnced.co and we’ll take you through the process or you can go to our self service return portal. To process a return via our self service return portal click here.

• To make a return, please head to our self service RETURNS PORTAL

THINGS YOU WILL NEED TO PROCESS A RETURN:

• You'll need your ORDER NUMBER, (Ex:PO1195) and ZIP/POSTAL CODE

- You can also use your EMAIL ADDRESS that was used when purchasing the order (IF YOU PREFER) -

• Select which item(s) you are returning and the reason WHY

• Balanced gives you a PRE-PAID SHIPPING LABEL; simply print this out and attach it to the shipping packaging with the items you wish to return. No cost to you.

• Please note if you opt for an EXCHANGE, stock is not immediately reserved and it is possible that the item(s) that you requested are no longer available when you mail your package. If this is the case, you will be refunded for the item(s) back to your original payment method and an email confirmation sent to you.

IMPORTANT Please also note that the DELIVERY ADDRESS FOR EXCHANGES cannot be modified. The exchange will always be sent to the same address as the original order.

You're still waiting on your refund, right? We're sorry about this! Depending on the courier you're returning your item(s) with, it can sometimes take UP TO 7 BUSINESS DAYS* to be delivered and processed by our returns team. If you haven't returned the item(s) yet, a refund will not be issued until items are received and approved by our returns team. The quicker the item(s) are returned the sooner our returns team can process a refund.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund. If you need to get in touch with Customer Support about your return, please include the following in your message:

1. The Pre-Paid shipping label's tracking number

2. Your order number

We'll then get back to you as soon as we can!

*Excluding weekends & public holidays

While processing a return via the Returns Center, you may be offered an Instant Credit code along with a prepaid shipping label. If you do receive a code, you can use this credit to buy something new right away without having to wait for your return refund. Once we receive your original item(s) in acceptable conditions per our policies, we'll deactivate any unused credit and refund the outstanding (unused credit) balance back to your original payment method. Best part of all is that we will ship the item(s) that the Instant credit was used on right away without having to wait for the original return item(s) to arrive at our returns center first.

If you do receive a code please note that you are not obligated to use it.

- Orders made with Instant Credit are subject to shipping fees at checkout

You'll use your Instant Credit code at checkout, similar to a gift card. The credit amount will be for the product value of the items being returned. If you use Instant credit and the price of the new order is less than your Instant credit amount that was issued, you will be refunded the remaining amount of the unused credit to the original payment method.

- Orders made with Instant Credit are subject to shipping fees at checkout

We don't really have a set criteria when choosing our athletes, as all our athletes are so unique. The only advice we can offer is to identify what makes you unique and how this unique attribute helps inspire and motivate others in becoming a greater versions of themselves / reaching their goals. 

In other words - it's not just about the athlete –It’s about how you can positively influence others to "NEVER STOP MOVING" in wanting to achieve their goals

Make sure you’re following us on social media (@Balncedofficial), tagging us in your posts and repping the Balanced brand!

We’re always on the look-out for new talent.

Take the first step by clicking here